1 reviews | Active since Feb 2015
Finance of ******* dealer
In February 2015 I traded my Porsche Cayenne at Weriba Motors Gesina, for a Mercedes ML. The owner of Weriba Motors, Barnie van Deventer, never settled the Porsche at Wesbank. Now, 5 months later I am still trying to solve this problem with no help from Wesbank. I have send Wesbank proof of 5 other people the ******* dealer is doing in, and telling Wesbank I have a lot more proof of other customers, Wesbank is still doing business with Weriba Motors / Barnie. After paying 5 installments on the Porsche which is standing on Weriba's Floor for sale as Barnie refuses to give it back, as the legal owner, I have been begging Wesbank for weeks for a letter that states that I have been paying the installments on the Porsche, it is seeded to me by the bank and so I am the legal owner and that Barnie v Deventer/Weriba have no legal claim on the Porsche, which I need to get a court order to get my vehicle back. I was told by Mr Brink that Virgil from their legal department will send a letter when he finds time, which still hasn't happened. Wesbank has little regard for loyal customers and do not try to protect their customers against ******* dealers by refusing to finance his ******* deals.
Thank you for bringing this matter to our attention and affording WesBank head office the opportunity to intervene.
Let us also use this occasion to apologise for your regrettable experience because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. Although the Bank is not always in a position of direct influence over matters pertaining to the Motor Industry, every effort is made to use our status to resolve disputes favourably.
With this in mind, direct contact was made by a senior manager who will personally intervene and has proposed a suitable solution to your predicament. You will be kept abreast throughout the undertaking and we assure you that corrective action will be taken where necessary.
We trust that this is in order as assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording WesBank head office the opportunity to intervene.
Let us also use this occasion to apologise for your regrettable experience because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. Although the Bank is not always in a position of direct influence over matters pertaining to the Motor Industry, every effort is made to use our status to resolve disputes favourably.
With this in mind, direct contact was made by a senior manager who will personally intervene and has proposed a suitable solution to your predicament. You will be kept abreast throughout the undertaking and we assure you that corrective action will be taken where necessary.
We trust that this is in order as assure you of our best intentions at all times.
Yours sincerely,
WesBank