1 reviews | Active since Jun 2016
Finance nightmare
<p>The short and sweet of the story is that I purchased two vehicles from a dealer I was given finance but was unhappy with the vehicles when I returned the vehicles to be swapped for other vehicle Wesbank did not want to Re award finance or do a deed swap they expect me to pay for vehicles that was returned to the dealer a month ago and still no joy </p> <p> </p> <p>the F&I on the floor was very rude and unhelpful and treated us with no respect not they way u should treat a customer </p> <p> </p> <p>Wesbank has got no customer relations to talk to and every person u speak to has a different opinion about how the bank works </p>
Dear Mike Van Wyk,
Thank you for allowing us the opportunity to investigate your concerns. We referred the matter to the relevant finance Management and they have been in contact with you.
The Bank was not in a position to assist or answer to the third party you were travelling with as he did`nt have a relationship with us. That is why the substitution was not granted . You later followed the correct process and we were able to assist you.
We trust you find the above in order.
Kind regards,
WesBank
Dear Mike Van Wyk,
Thank you for allowing us the opportunity to investigate your concerns. We referred the matter to the relevant finance Management and they have been in contact with you.
The Bank was not in a position to assist or answer to the third party you were travelling with as he did`nt have a relationship with us. That is why the substitution was not granted . You later followed the correct process and we were able to assist you.
We trust you find the above in order.
Kind regards,
WesBank