1 reviews | Active since Nov 2015
Finance Application Approved, but Declined?
So the application goes through everything is approved and for the car I decided to put down a R 20,000 deposit. A day later they come back to me saying that Wesbank is actually calling for a R 35,000 deposit based on finance criterion that hasn't been met sufficiently. Now I have to pull an extra R 15,000 out of thin air to purchase my vehicle? I understand I've never had to take out a loan before so essentially I don't have a credit rating, but if I'm approved at least tell I'm approved and not beat around the bush when I actually apply to purchase the car. I earn a steady income well above what my installments will be, I have a permanent job and I have a deposit and purchasing a car that will take me less than 5 years to pay off.<br> <br> Your customer relations is weak and with all due respect, I don't understand how you even call yourselves a reputable company with this lack of clarification for your customer, I was never told that during the application stage that it's still subject to approval, my impression was that approval is straight out approval regardless.<br> <br>
Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant team concerning your finance application, and they are investigating the matter further.
We will remain in contact with you until a resolution has been reached.
Kind regards
WesBank
Thank you for bringing the matter to our attention affording us the opportunity to investigate the matter at hand. You have been contacted by the relevant team concerning your finance application, and they are investigating the matter further.
We will remain in contact with you until a resolution has been reached.
Kind regards
WesBank
