Finance application

<p>I have been a loyal FNB customer. Whenever finance is needed, FNB is my first choice but this seems to be a oneway relationship. Unfortunately all my assets are financed with other financial intitutes.</p> <p>I was approved for finance on the 12th of April but was not happy with the interest rate. I asked Wesbank to reassess my application, no action was taken. I called their customer line multiple times and eventually received a quote on the 2nd of May. The interest rate still at prime + 4.3%. I asked the lady why this is so high while other banks are curently financing me at prime and prime +1%. She told me she'll get back to me. She added that the reason for this was due to the fact that I had no other assets financed at FNB. Reason being for this is that I was never approved, dispite the fact that I've been a customer of theirs for years. Luckily other banks was interested in financing my assets.<br /><br />In the meantime nothing happend. I've been calling Wesbank 2 to 3 times a week to get a response, one lady even explained to me that she was sitting next to the person I need to talk to and will personally make sure she responds to my call because she was on another call. With a lot of dissapointment still no response. It also seems impossible to speak to a manager to raise this matter. Another Customer care employee told me that my status on their system stated that I haven't responded to their quote, as if my case was long forgotten!</p> <p>This is a private purchase and I might lose the deal because of their neglegance. I am very dissapointed in the manner that I've been treated.</p>