DG
Douglas G
1 reviews | Active since May 2015
27 May 2015, 08:48
Finance application
I have submitted an application to finance the purchase of a AC Cobra built up vehicle as per the Wesbank application form made available. This was done on the 22 May 2014. I received an Approved subject to verification of information letter the same day. I have sent through all the documentation through that was requested of me on the 25th after speaking to one of the consultants and was informed that I would be contacted within 6 working hours. No one contacted me within that time. On the 26th May I once again phoned in to find out what was happening with the application. The consultant said that the verification had not been done as of yet and that he would escalate it to the team lead. Someone would contact within 6 working hours. Yet again no one has contacted me and I have had to call in. After speaking to the consultant I have been informed that the verification has not been done due to the fact that Wesbank does not finance these types of built up vehicles. This is absolutely contradictory to what your application forms allow for and the approval that has been sent to me. The approval was based on my selection of a built up vehicle being the AC Cobra.
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WesBank's replyOfficial
28 May 2015, 11:52Hello Douglasgilliland,
We thank you for bringing this matter to our attention.
As a service driven organisation, WesBank goes to great lengths to render unparalleled service excellence to all our valued customers. This is however only possible when we are in a position to mitigate the risk observed and that matter in question does not infringe on any material policies.
With this in mind, we humbly apologise for the clerical oversight by systematically allowing the finance application to continue when the asset to be considered does not comply with the underlying criterion of an approved manufacturer or chronology. I assure you that this policy is without prejudice or malice intent however we err of the side of caution as we always aim to have irrefutable recourse to a manufacturer by way of appropriate accreditation for legal purposes in the event of failure. This is only one of the many reasons why code 3 rebuilds, grey imports, some luxury and leisure goods are ineligible for finance.
We again apologise for the inconvenience you have experienced and assure you of our best intentions at all times.
Yours sincerely,
WesBank
We thank you for bringing this matter to our attention.
As a service driven organisation, WesBank goes to great lengths to render unparalleled service excellence to all our valued customers. This is however only possible when we are in a position to mitigate the risk observed and that matter in question does not infringe on any material policies.
With this in mind, we humbly apologise for the clerical oversight by systematically allowing the finance application to continue when the asset to be considered does not comply with the underlying criterion of an approved manufacturer or chronology. I assure you that this policy is without prejudice or malice intent however we err of the side of caution as we always aim to have irrefutable recourse to a manufacturer by way of appropriate accreditation for legal purposes in the event of failure. This is only one of the many reasons why code 3 rebuilds, grey imports, some luxury and leisure goods are ineligible for finance.
We again apologise for the inconvenience you have experienced and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Best regards,
WesBank's reply28 May 2015, 11:52
Official
Hello Douglasgilliland,
We thank you for bringing this matter to our attention.
As a service driven organisation, WesBank goes to great lengths to render unparalleled service excellence to all our valued customers. This is however only possible when we are in a position to mitigate the risk observed and that matter in question does not infringe on any material policies.
With this in mind, we humbly apologise for the clerical oversight by systematically allowing the finance application to continue when the asset to be considered does not comply with the underlying criterion of an approved manufacturer or chronology. I assure you that this policy is without prejudice or malice intent however we err of the side of caution as we always aim to have irrefutable recourse to a manufacturer by way of appropriate accreditation for legal purposes in the event of failure. This is only one of the many reasons why code 3 rebuilds, grey imports, some luxury and leisure goods are ineligible for finance.
We again apologise for the inconvenience you have experienced and assure you of our best intentions at all times.
Yours sincerely,
WesBank
We thank you for bringing this matter to our attention.
As a service driven organisation, WesBank goes to great lengths to render unparalleled service excellence to all our valued customers. This is however only possible when we are in a position to mitigate the risk observed and that matter in question does not infringe on any material policies.
With this in mind, we humbly apologise for the clerical oversight by systematically allowing the finance application to continue when the asset to be considered does not comply with the underlying criterion of an approved manufacturer or chronology. I assure you that this policy is without prejudice or malice intent however we err of the side of caution as we always aim to have irrefutable recourse to a manufacturer by way of appropriate accreditation for legal purposes in the event of failure. This is only one of the many reasons why code 3 rebuilds, grey imports, some luxury and leisure goods are ineligible for finance.
We again apologise for the inconvenience you have experienced and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Best regards,