KC
Khethiwe C

1 reviews | Active since Mar 2015

05 Oct 2016, 09:46

FICA DOCS FOR WHAT??

<p>I've sent the documents that you need proof of to update my details, TWICE! (ID and proof of address), I cant understand why I need to get a commissioner of oaths stamp for you to accept these docs. Ive been a client for 4 years now and I'm almost done paying for my car, I've never missed a payment nor paid late. I do not have time in my daily busy schedule to go to the bank or the police to certify. Can you then have a service where you deploy people to your clients to stamp these docs that you require commissioner stamps for. Im super annoyed!! </p>

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Replies (1)
WesBank
WesBank's reply08 Oct 2016, 09:11
Official

Good day

Thank you for raising your concerns affording us the opportunity to clarify the matter. Our customer service team has communicated with you to explain the reason for these documents to be stamped.

We trust that this clarifies the requirement.

Kind regards

WesBank

Best regards,