1 reviews | Active since Aug 2015
Feedbank/Response
To whom this may concern,<br> <br> I wish i had the time to explain everything that happened but I have limited words.<br> <br> I am the buyer of a vehicle that I am buying from someone. I app**** for finance an got approved. Farouk handled my deal and clearly they don't work on commission or he is just not in the mood to help me and be friendly at the same time. I asked him something on email the one day and waited 3-4 days just for a reply.<br> <br> Now surely if I am the client they should phone me and keep me in the loop of whats going on. But no I have to phone them everyday and then they don't even know.<br> <br> Regret being a client of wesbank, Feels like I'm not the client, as if they are doing me a favor to do business
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers, with every interaction. As such, we have made contact with you to clarify the reasons for the delay with your finance application and we have since concluded the deal. We have also addressed the individual and are following our internal disciplinary processes.
We trust that your matter has been dealt with to your satisfaction.
Kind regards,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers, with every interaction. As such, we have made contact with you to clarify the reasons for the delay with your finance application and we have since concluded the deal. We have also addressed the individual and are following our internal disciplinary processes.
We trust that your matter has been dealt with to your satisfaction.
Kind regards,
WesBank