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Anastasia D

1 reviews | Active since Mar 2019

14 Feb 2022, 03:08

Fed up with Wesbank

Its so cute that Wesbank can easily call me to ask me irrelevant questions like why my husband is driving my car. But now that I need them to cancel the service plan on the account they are in No hurry at all. Its been 2 weeks and still no answer as to when the service plan will be cancelled. I will write a review everyday this week until the service plan is cancelled. And in future the less business I do with wesbank the better. The bank governed by the popi act but employees who personally know me can access my account. And then a team leader calls me to tell me about my 'accusations' but has no resolution.

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Replies (1)
WesBank
WesBank's reply14 Feb 2022, 09:16
Official
Dear Anastasia D,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution