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Anastasia D
1 reviews | Active since Mar 2019
14 Feb 2022, 03:08
Fed up with Wesbank
Its so cute that Wesbank can easily call me to ask me irrelevant questions like why my husband is driving my car. But now that I need them to cancel the service plan on the account they are in No hurry at all. Its been 2 weeks and still no answer as to when the service plan will be cancelled. I will write a review everyday this week until the service plan is cancelled. And in future the less business I do with wesbank the better. The bank governed by the popi act but employees who personally know me can access my account. And then a team leader calls me to tell me about my 'accusations' but has no resolution.
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Replies (1)WesBank's replyOfficial
14 Feb 2022, 09:16Dear Anastasia D,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply14 Feb 2022, 09:16
Official
Dear Anastasia D,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
