Fed up with wesbank

Horrific attitude and customer dissatisfaction from Neo Sithole, Wesbank Service resolution consultant. Brought a car through wesbank, found out that car if faulty, contacted dealer and dealer said I must take it up with the bank. I haven't had any joy with wesbank, Miss Neo Sithole is very rude, won't take my calls, her emails replies are very vague and offer no solutions to a complaining customer. I am stuck with a faulty car that I get no joy from, cannot return it as nobody from wesbank is willing to assist with a correct way forward, yet I'm expected to keep paying for the f*cken car, which I do not want as it is faulty. All I want is help returning this car!!! Are we good enough for banks when they make money from us but when we try to voice our complains/concerns they fall on deaf ears??????