Fed up with pathetic service

Truly disappointed that in this day and age one still has to sit with *********** and pathetic service levels. I need a credit protection plan for my vehicle financed through Wesbank and I have contacted them to ask for a plan. I was then referred to The engine room and I stopped this process cold as I felt like I was dealing with doggy business. I reported this to Wesbank (Anita Andrews) emailed her the email correspondence to show what I had to deal with and asked that she provide me with a alternative for a credit protection plan. I am waiting still, truly shocking. The irony of this whole situation is that I am trying to ensure that the vehicle will be paid in the event that something should happen to me. I do pay to have access to service when needed and this is not existent.