MM
Michael M
1 reviews | Active since Jul 2019
19 Jul 2023, 09:06
False promises by Wesbank
On the 19th June 2023, I wrote a review about Wesbank failure to assist with canceling my vehicle purchase deal with CAW. I was called immediately the following day by Wesbank(Norman Sibanda) and was promised to be assisted and get the issue escalated and sorted. Nothing has happened since that call and the consultant just blue ticks me and never ever got feedback from him since. It's now over 7 months paying for the car that's at the dealership.
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WesBank's replyOfficial
21 Jul 2023, 09:27Dear Michael
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Jul 2023, 09:27
Official
Dear Michael
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution