AM
Ashley M
1 reviews | Active since Nov 2019
08 Aug 2023, 21:13
False information
We gave the bank 90days notice and was advise by a consultant that our last payment will be on the 27 July 2023 and that we can proceed with the trade-in of the car and after settlement we noticed that a early termination fee was deducted. After contacting the bank to enquire why the deduction the consultant informed us the account is closed and nothing can be done about the R9038 fee that was deducted. Why the Notice ?
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WesBank's replyOfficial
10 Aug 2023, 08:22Dear Ashley M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply10 Aug 2023, 08:22
Official
Dear Ashley M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution