false information

I am writing to express my disappointment and frustration with the claim process for my Courtesy Car policy, which I purchased through Wesbank on [July 2024].

Now, when I attempt to file a claim for the courtesy car, I was informed by Hollard, the underwriter, that I need to hire a car first and then submit the claim for reimbur*****t. This requirement was not disclosed to me at the time of purchase, and I was not aware of this process.

When I raised my concerns with Hollard, I was advised to contact Wesbank, the seller of the policy, as they should have informed me of this requirement. I believe Wesbank has a responsibility to ensure that customers are fully informed about policy terms and conditions.