False Advertising - Courtesy Car!

My vehicle was booked in for accident repairs on 31 October 2022, after which tried to organise car hire in accordance with the Courtesy Car Policy I took out when I bought my vehicle in 2021.

When I attempted to arrange for a courtesy car via Wesbank, and the policy administrator, Motorite, I was informed that I have to arrange the car rental myself, pay for the entire rental (not just the fuel deposit), and claim it back once I've returned the rental car.

This is contradictory to the policy wording: 6.4 On approval of a claim, Motorite will contact the Car Rental Company for a courtesy car and the Car Rental Company will liaise with You. 6.5 A fuel deposit and delivery fee (where applicable) will be required by the Car Rental Company.

I certainly wouldn't have taken up the policy if I knew I had to make all arrangements and pay for the entire rental upfront. People don't usually have spare funds to suddenly rent a car for 2 weeks, this is why we take out policies like this to cover us for these events.

Don't get the Courtesy Car Value Added Product when you get Finance through Wesbank - it's a complete waste of money and an utter disappointment.