FAILURE TO TRANSFER OWNERSHIP. NO CUSTOMER SERVICE

DISMAL. Wesbank appear to be auditioning to be a State owned enterprise. Complete and utter lack of service. We finished paying off our vehicle 50 days ago. Have repeatedly requested the paperwork transferring ownership to ourselves, but nothing but a continual loop of automated replies. It appears that no human being works there... Or maybe they all went on holiday on the 1st of November? Or perhaps, they have no intention of transferring the vehicle we have paid for fully, into our name? I mean, the date that we would be fully paid up has been coming steadily for 2 years, and yet for some reason they are surprised/haven't noticed /can't be bothered/don't think it's their job to transfer the vehicle into our name... Even after paying the additional R362 for the transfer to take place. It is impossible to get a response from a human being, the robot they have responding to e-mails is not a particularly good one, and the self service app... Well, lets just say that it has not been possible to register on that. Will never ever use Wesbank again.