Failure to supply required documentation

On 6 May 2015 I have requested an OVER BORDER LETTER via the internet from Wesbank call centre. To date I did not get any response from them despite the fact that they claim they will respond in 48 hours.<br> <br> I went to the Kolonade branch of FNB on Friday 8 May 2015 for the same reason. They called the customer service centre but expected me to speak to them myself. After explaining to the centre what I require he said to me I must wait for 48 hours for their response and then try again. He did not identify himself to me.<br> <br> This morning, 11 May 2015, I again requested the OVER BORDER letter via the internet. I can see that they did open and read my e-mail, but so far NO RESPONSE!<br> <br> This is really pathetic service.