failure to Register vehicle purchased in November

@wesbank - Wesbank failure to register vehicle in my name: *** Reference Id-20M4R4NE ombudsman - Good day My name Is Lee Ann Greeff , I purchased an Audi A3 from a private sale but financed the car with Wesbank in November 2022, , I delt with Lesego Modibane all along but once the car was paid for by Wesbank he was unhelpful , he told me that the car would registered by Wesbank in +- 21 days I then kept trying to call and ask him when it will be registered , after waiting a month I called but he was always unavailable I then emailed no response , I eventually spoke to a contact at the call center and they logged it and said they would let me know , nothing till now , I emailed various people at Wesbank but heard nothing , In Feb Wesbank emailed me and asked me to send them the insurance info regarding the car , I was stunned as we all know that you cant collect a car if it’s not covered by insurance , I had sent then this info before collecting the car , yet they had never loaded it onto the system , I resent them the email from November , on 08/03/2023 I got a SMS from Wesbank to say Dear Mrs. Greeff , thank you for updating us with the details for your vehicles comprehensive insurance policy , have a good day from Wesbank . A division of FRB Ltd. I have sent many emails to Lesego , then to his manager Bernadette Coetzee – not one reply from him to date( dates Emails were sent 22/12/2022, 23/01/2023, 30/01/2023,, 21/02/2023, 06/03/2023 , 08/03/2023 )and Berenadette Coetzee his Manager has now only rep**** to me In March since her initial response in January ,once I said I would stop payment , Then beginning of march Berenadette Coetzee from Wesbank called to ask for the natis form that i got from the previous owner , and to tell me the car was now no longer Roadworthy as it has expired ,and that I now must go and re roadworthy the vehicle, but they would reimburse me , the license disk expired in February and yet they are not bothered to try assist , I told them in an email earlier this week when I sent the insurance details to them that if it’s not sorted I will stop the payment on the car , Berenadette said I cant do that , Berenadette Coetzee Sales Operations Team Leader WB MOTOR Direct line *** // Email *** - Lesego Modibane Finance and Insurance Marketer WB MOTOR Direct line *** // Email *** , now I'm talking to Kante Bila Sales Operations Team Leader , the car is marked as pending sale on the E-Natis system and they wont allow me to get the old license disk , Wesbank has said that the previous owner must get the disk , she said she cant they wont allow her , I have gone with an affidavit from her and still the License Department wont help me so i cant get the car registered as the blue form was handed in , and Wesbank never did the Registration, no one will assist just keep blaming me or the previous owner, but as the car is bank owned till its paid and I was told by Lesego that Wesbank must register the car , how am I supposed to resolve this - I have asked for 5 months but nothing , I stated today i want a full refund from the bank -including all my installments, my insurance payments plus the roadworthy , but have heard nothing - my Ombudsman case # is Reference Id-20M4R4NE ombudsman - Wesbank ref ***