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Shival S
1 reviews | Active since May 2019
07 Feb 2022, 16:44
Failure to refund and lack of any communication with customer for more than 15 days.
I have requested a refund from wesbank more than 15 days ago and in these past 15 days made more than 10 calls with little to no assistance. I have been promised that it has been escalated and management will contact me yet 5 calls and promises later with no response. Worst service I have ever received and management just does not care about treating customers Fairley .
Helpful (0)
Replies (4)0
Replies (4)
WesBank's replyOfficial
08 Feb 2022, 09:01Dear Shival Somai,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Feb 2022, 09:01
Official
Dear Shival Somai,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Shival S's updateReviewer Update
08 Feb 2022, 16:26I was contacted by the complaints team at 9am this morning and assured this will be escalated and I will get a call from the team leader managing this. Again an entire day has gone and no response. The complaints agent even gave me her direct line but after trying to call her back a few times there is no answer what so ever! The service is just pathetic and promised to customers mean absolutely nothing!!
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Shival S's update08 Feb 2022, 16:26
Reviewer Update
I was contacted by the complaints team at 9am this morning and assured this will be escalated and I will get a call from the team leader managing this. Again an entire day has gone and no response. The complaints agent even gave me her direct line but after trying to call her back a few times there is no answer what so ever! The service is just pathetic and promised to customers mean absolutely nothing!!
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Shival S's updateReviewer Update
08 Feb 2022, 19:26Note if this is not resolved by COB tomorrow , 9th March 2022, I will be filing a complaint with the Ombudsman!!
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Shival S's update08 Feb 2022, 19:26
Reviewer Update
Note if this is not resolved by COB tomorrow , 9th March 2022, I will be filing a complaint with the Ombudsman!!
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Shival S's updateReviewer Update
08 Feb 2022, 19:27Correction : finalized by COB 9th February 2022 for complaint will be filled with the Ombudsman!
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Shival S's update08 Feb 2022, 19:27
Reviewer Update
Correction : finalized by COB 9th February 2022 for complaint will be filled with the Ombudsman!