Failure to provide settlement documents

The customer service is shockingly poor. My vehicle was written off and I sent a notification via the Wesbank portal. In the 9 days since I submitted the notification, I have tried to contact Wesbank customer service numerous times to try and get an official settlement document. The provided settlements phone number is invalid and the customer service emails are mostly going ignored. The specified turnover time for settlement documents according to Wesbank's portal is 48 hours, but I have been completely unable to contact Wesbank for well over a week. Absolutely shockingly poor service.