DC
Dave C
1 reviews | Active since Jul 2015
12 Jul 2015, 19:59
Failure to credit account with settlement
A week ago I made 2 payments into my account in order to settle it, one local payment, one international. A week has passed and I have still not received credit for over 25k which was paid from an international bank account. I have phoned several times only to be told that 'they are working in it'. Despite promises to inform me about what is hapoening, still nothing. It is unacceptable that this has been going on for a week with no resolution!
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WesBank's replyOfficial
13 Jul 2015, 10:46Hello dave.cloete13,
Thank you for bringing this matter to our attention and after investigating your concerns, we wish to respond as follows:
WesBank is an asset financier, not a commercial bank, and can therefore not be responsible for the management of international transactions. This is the reason we have not been able to facilitate the transmission of the deposit as this is not within our area of influence.
Direct contact has been made to advise of the measures we are taking by liaising with FNB Forex in an effort to recover the situation. Further feedback will be given in due course.
We trust that this is in order and assure you of our best intentions at all times.
Regards,
WesBank
Thank you for bringing this matter to our attention and after investigating your concerns, we wish to respond as follows:
WesBank is an asset financier, not a commercial bank, and can therefore not be responsible for the management of international transactions. This is the reason we have not been able to facilitate the transmission of the deposit as this is not within our area of influence.
Direct contact has been made to advise of the measures we are taking by liaising with FNB Forex in an effort to recover the situation. Further feedback will be given in due course.
We trust that this is in order and assure you of our best intentions at all times.
Regards,
WesBank
WesBank's reply13 Jul 2015, 10:46
Official
Hello dave.cloete13,
Thank you for bringing this matter to our attention and after investigating your concerns, we wish to respond as follows:
WesBank is an asset financier, not a commercial bank, and can therefore not be responsible for the management of international transactions. This is the reason we have not been able to facilitate the transmission of the deposit as this is not within our area of influence.
Direct contact has been made to advise of the measures we are taking by liaising with FNB Forex in an effort to recover the situation. Further feedback will be given in due course.
We trust that this is in order and assure you of our best intentions at all times.
Regards,
WesBank
Thank you for bringing this matter to our attention and after investigating your concerns, we wish to respond as follows:
WesBank is an asset financier, not a commercial bank, and can therefore not be responsible for the management of international transactions. This is the reason we have not been able to facilitate the transmission of the deposit as this is not within our area of influence.
Direct contact has been made to advise of the measures we are taking by liaising with FNB Forex in an effort to recover the situation. Further feedback will be given in due course.
We trust that this is in order and assure you of our best intentions at all times.
Regards,
WesBank