AN
Astrid N

1 reviews | Active since Jul 2014

20 Mar 2015, 06:55

Failure to acknowledge settlement of debt

I financed a vehicle through Liquid Vehicle Finance on the 30th January 2015. On the 16th of March 2015, I requested a settlement amount and settled my debt with them, in full, on the 17th of March 2015. Emailed proof of payment to [Email Removed] To this day, I have not received any acknowledgement of payment and they CONTINUE to send me statements of accounts, stating that I owe them an amount of R162 837,03 and are adamant that they will continue to deduct the monthly premium from my account.<br> <br> QUESTIONS:<br> o WHY has Liquid Vehicle Finance failed to acknowledge that my vehicle has been paid for, in full?<br> o WHY have I received a statement stating that I owe Liquid Vehicle Finance a sum of R162 837,03?<br> o WHAT right does Liquid Vehicle Finance have, to deduct any further funds from my bank account on the 1/04/2015?<br> o WHY has the NaTIS certificate not been release to me?<br> <br> <br> ---<br> Liquid Vehicle Finance, a Division of WesBank. WesBank, a Division<br> of FirstRand Bank Limited (Registered Bank)<br> 1 Enterprise Road<br> Fairland<br> 2170<br> Private Bag X13<br> Fairland 2030<br> Internet Address: [URL Removed]<br> E-mail: [Email Removed]

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Replies (1)
WesBank
WesBank's reply20 Mar 2015, 13:20
Official
Hello Astrid Nagel,

Thank you for your concerns highlighted. We were unable to reach you telephonically and have sent you an e-mail regarding the matter.

We trust that you find this in order.

Kind regards
WesBank