MM
Mahlomola M
1 reviews | Active since Mar 2013
29 Dec 2015, 05:30
Failing to close my fully settled account
My account was settled on 17/12/2015, I have phone and emailed my request to wesbank with an attached proof of payment for my account to be closed as a settlement of R66479.21was paid as per the quote and reflecting on my wesbank account. I then received a confirmation from wesbank confirming that my account will be closed on 28/12/2015, today is the 29 but the account is stil not closed. Wesbank is failing to adhere to their own turn around time, this is unacceptable, unprofessional and pathetic.
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WesBank's replyOfficial
31 Dec 2015, 09:38Hello Podosky,
Thank you for bringing this matter to our attention. We attempted to contact you telephonically to relay feedback however without success.
We wish to confirm that your WesBank account has been closed and the necessary arrangements were made to have your registration papers couriered to you.
We trust that this is in order and assure you of our best intentions at all times.
Kind regards
WesBank
Thank you for bringing this matter to our attention. We attempted to contact you telephonically to relay feedback however without success.
We wish to confirm that your WesBank account has been closed and the necessary arrangements were made to have your registration papers couriered to you.
We trust that this is in order and assure you of our best intentions at all times.
Kind regards
WesBank
WesBank's reply31 Dec 2015, 09:38
Official
Hello Podosky,
Thank you for bringing this matter to our attention. We attempted to contact you telephonically to relay feedback however without success.
We wish to confirm that your WesBank account has been closed and the necessary arrangements were made to have your registration papers couriered to you.
We trust that this is in order and assure you of our best intentions at all times.
Kind regards
WesBank
Thank you for bringing this matter to our attention. We attempted to contact you telephonically to relay feedback however without success.
We wish to confirm that your WesBank account has been closed and the necessary arrangements were made to have your registration papers couriered to you.
We trust that this is in order and assure you of our best intentions at all times.
Kind regards
WesBank