MS
Michelle S
1 reviews | Active since Mar 2011
07 Sept 2015, 16:13
Failed to deliver - POOR SERVICE
We app**** for vehicle finance on more than 1 week ago online and we are still waiting for feedback. It was approved and we had to give documents to finalize applicator and then when we follow up we don't get feedback, call backs, or anything from the responsible person Bontle Masube. After calling back, holding for hours online we get feedback that we no longer qualify. I have never had so many issues with dealing with a application. They also dont want to access documents that we used when we go HOME FINANCE with the exact documents. NOW HOLDING FOR ALMOST 20 MINS again and not resolved..
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WesBank's replyOfficial
23 Sept 2015, 08:56Hello mhamm,
Thank you for bringing this matter to our attention and affording us the opportunity to address you accordingly.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. we were unfortunately not able to conclude this transaction successfully however we hope that you will afford us the same opportunity in future.
Assuring you of our best intentions at all times.
Sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address you accordingly.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. we were unfortunately not able to conclude this transaction successfully however we hope that you will afford us the same opportunity in future.
Assuring you of our best intentions at all times.
Sincerely,
WesBank
WesBank's reply23 Sept 2015, 08:56
Official
Hello mhamm,
Thank you for bringing this matter to our attention and affording us the opportunity to address you accordingly.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. we were unfortunately not able to conclude this transaction successfully however we hope that you will afford us the same opportunity in future.
Assuring you of our best intentions at all times.
Sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address you accordingly.
Let us use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. The parties concerned are also required to abide by the prescription stipulated in keeping with due process. we were unfortunately not able to conclude this transaction successfully however we hope that you will afford us the same opportunity in future.
Assuring you of our best intentions at all times.
Sincerely,
WesBank