Extremly bad so called customer service

Shocking service from Wesbank to say the least. I have been a loyal customer to them and between myself and my wife we have 4 vehicles financed through them. Once this Covid outbreak began and I was notified I would be not be getting a full salary- no work no pay. No problem Wesbank had a payment holiday that would help me through......or so I thought. On the 5th of May I went online and requested a payment holiday for two of the three vehicles I have financed with them, received emails advising me the holiday had been approved all I need to do was click on the link and I was done. Once completed I relaxed knowing that was sorted, one less thing to worry about. Come the 1st of June I wake up to find Wesbank has debited me for all three vehicles! I try give the customer care line a call, 20 minutes later on hold I still have not spoken to a human this is costing me time and money to sit on the phone. I them email the so called customer care on the 1st of June, to date I have not received a reply from anyone. I then have to take time of work ( keep in mind no work no pay we are only been called in when work is available more money lost ) go to the bank and have them reverse the debits. a couple weeks later I receive a statement saying my account is in arrears now and will be debited on the 1st of July. I again sit on my phone for nearly 16 minutes trying to get hold of someone, eventually I speak to a gentleman by the name of Bongani who tells me that the one vehicle has been approved but the second one has not? how can that be? he cant say but will assist me by emailing me a document which I must sign and return to him. I immediately print and sign the document and return it to him asking him to please confirm this has now been done and my account will not be debited...no reply. I then sent a follow up email the next day asking for confirmation and for a team leader to contact me as I am not happy with how I have been treated and the way this entire process was handled.... to date no one including Bongani has bothered to contact me or reply to my emails and I have been trying since the 5th of May! Please be aware they are extremely efficient when they want your business but the after service is terrible and customer care non existent. I understand people are working with short staff but I have been more than patient for nearly two months with no feedback, I have never ever missed a payment and now because of there lack of interest my account is showing in arrears. I have just received a SMS from my bank saying Wesbank are wanting to debit my account again! What am I supposed to do besides move my money to another account and have my account show even more in arrears which is going to effect my credit rating? Do not offer something if you are not able to facilitate it. I am defiantly going to be looking at moving mine and my wife's entire profile away from Wesban finance once this is over.