Extremely Slow Service

Dear Wesbank,

I have logged a support request with you over a week ago and sent another follow up on Thursday and there is STILL NO response from you.

I remember a time when you used to be a fast service provider and I got to say that my last two engagements with you has been extremely disappointing.

Can you kindly follow up on my request as 5 business days is unacceptable.

Also note that I have requested communication through email as I am in a poor cellular reception area and trust you havent been trying to call me?