ZS
Zonke S
1 reviews | Active since Dec 2014
23 Feb 2015, 13:03
Extremely slow service
I have sent an email TWO WEEKS AGO already regading my late sister's account and I keep getting these automated responses...and later on I was asked to fax documents to the Legal department and that I did immediately however until this day no contact has been made nor feedback provided. Your service is appaling to say the least. Yes, to you this is just another client but to me this is my sister who just died and I am trying to get information on her outstanding balance but clearly that is a hassle for you guys to assist with.
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WesBank's replyOfficial
25 Feb 2015, 15:08Hello ZonkekaLuna,
Thank you for bringing this matter to our attention and please accept our sincere condolences for your loss.
A manager from the respective department has contacted you to clarify the due process to be observed going forward as well as the conditions that need to be met whilst the estate is resolved. We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and please accept our sincere condolences for your loss.
A manager from the respective department has contacted you to clarify the due process to be observed going forward as well as the conditions that need to be met whilst the estate is resolved. We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply25 Feb 2015, 15:08
Official
Hello ZonkekaLuna,
Thank you for bringing this matter to our attention and please accept our sincere condolences for your loss.
A manager from the respective department has contacted you to clarify the due process to be observed going forward as well as the conditions that need to be met whilst the estate is resolved. We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and please accept our sincere condolences for your loss.
A manager from the respective department has contacted you to clarify the due process to be observed going forward as well as the conditions that need to be met whilst the estate is resolved. We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank