Extremely Poor Vehicle Finance Application Process

I am highly disappointed with the service I’ve received from WesBank regarding my vehicle finance application. It has now been over three weeks with zero meaningful feedback. The communication is almost non-existent — no proof of receipt, no proactive updates, and no follow-through on anything promised.

I have spent this entire time chasing answers, contacting different departments, and trying to find out what is happening with my own application. Every attempt to get clarity leads nowhere.

On top of that, the seller I’m working with is being treated as if they are not allowed to be contacted or spoken to. WesBank refuses to provide any contact details or channels for us to enquire directly, leaving the seller extremely frustrated as well. This process has created unnecessary delays and stress for everyone involved.

This experience has been unprofessional, inefficient, and far below the standard expected of a major financial institution. I’m posting this in the hope that WesBank takes accountability and urgently improves both their communication and their customer service.