Extremely poor service from Wesban

Extremely pathetic service

I have contacted Wesbank for them to send my Natis papers for my vehicle, The first time (1) I phoned they said 3 yo 5 work days, The second (2) time they said no it's 5 to 7 work days, The third (3) time I was told the courier has not even picked up the paper work or will take another 5 to 7 work days, The fourth time (4) again, courier has not picked up paperwork, I asked that a Supervisor or Manager contact me, The person named Dineo Motaung emailed to ask to confirm delivery address, which I did, this was on the 23rd July 2020, plus Where it was said that they had an address in Limpopo, The address I gave is in Secunda, Mpumalanga. After that, Only to receive a mail on the 29th July 2020 that, they had an incorrect delivery address, that I have to now pay to get my paperwork send to me, If I have phoned, confirmed correct delivery address, With the Supervisor/Manager, mailed (confirmed on 23rd July 2020), Then how can I be held responsible for their error?

This is absolutely unacceptable service from Wesbank.

So, Wesbank, When Can I accept the delivery of the paperwork.

I have phoned today 30th July 2020, to try and speak to someone, again, I was told a Supervisor / Manager will contact me, but can take up to 24 hours, really I need assistance to get this sorted out and this is the type of answer given. Not on.

I need feedback, today, on When this will be resolved.