Extremely poor service

I have been a loyal WesBank customer for years, fully financing and paying off my car with them. However, my recent experience while trying to sell my car due to immigration has been incredibly frustrating. It took nearly three months to finalize the transaction, with constant delays and requests for additional documents. Every time I thought things were moving forward, another requirement or obstacle popped up, often with little to no clear communication from their side.

WesBank seriously needs to establish a clear, standard procedure for cases like this and drastically improve their communication with customers. I expected better from a company I've supported for so long. Extremely disappointed with how this process was handled.

I suggest going to another financial provider for you financing needs.