SN
Sandile N
1 reviews | Active since Nov 2017
28 Jan 2021, 13:13
Extremely Poor Service
The service of this company (in relation to Toyota Financial Service) is pathetic especially their customer care Centre , never mind the ******* where customers are charged high interest rate, there is now a tendency to use COVID-19 as an excuse not to provide acceptable service to customers, the lady I spoke to said they handle more 4000 queries but that’s not my problem, why continue taking more customers if you don’t have a capacity to attend to their queries
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
28 Jan 2021, 13:29Dear Sandile,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Jan 2021, 13:29
Official
Dear Sandile,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SN
Sandile N's updateReviewer Update
01 Feb 2021, 14:15I would like to give credit to this platform called “HelloPeter”, they have created an environment where the customer is now able to engage with the service providers
My account was attended within three (3) days , but my question now is , “Is Wesbank really honest when they engage with customers or they use a method of bullying them?”
Wesbank is charging me Repossession Towing Cost and the CarTrack App is indicating the vehicle was driven (with speed and kilometers indicated, including stopping at robots) to a storage and it makes sense cause the person who collected the vehicle told me to go he would be fine....
It’s high time the service providers become honest with their operations, they shouldn’t just add start cost or charges without verify if that expense really occurred
Kind regards
Sandile Ngubane
My account was attended within three (3) days , but my question now is , “Is Wesbank really honest when they engage with customers or they use a method of bullying them?”
Wesbank is charging me Repossession Towing Cost and the CarTrack App is indicating the vehicle was driven (with speed and kilometers indicated, including stopping at robots) to a storage and it makes sense cause the person who collected the vehicle told me to go he would be fine....
It’s high time the service providers become honest with their operations, they shouldn’t just add start cost or charges without verify if that expense really occurred
Kind regards
Sandile Ngubane
SN
Sandile N's update01 Feb 2021, 14:15
Reviewer Update
I would like to give credit to this platform called “HelloPeter”, they have created an environment where the customer is now able to engage with the service providers
My account was attended within three (3) days , but my question now is , “Is Wesbank really honest when they engage with customers or they use a method of bullying them?”
Wesbank is charging me Repossession Towing Cost and the CarTrack App is indicating the vehicle was driven (with speed and kilometers indicated, including stopping at robots) to a storage and it makes sense cause the person who collected the vehicle told me to go he would be fine....
It’s high time the service providers become honest with their operations, they shouldn’t just add start cost or charges without verify if that expense really occurred
Kind regards
Sandile Ngubane
My account was attended within three (3) days , but my question now is , “Is Wesbank really honest when they engage with customers or they use a method of bullying them?”
Wesbank is charging me Repossession Towing Cost and the CarTrack App is indicating the vehicle was driven (with speed and kilometers indicated, including stopping at robots) to a storage and it makes sense cause the person who collected the vehicle told me to go he would be fine....
It’s high time the service providers become honest with their operations, they shouldn’t just add start cost or charges without verify if that expense really occurred
Kind regards
Sandile Ngubane
SN
Sandile N's updateReviewer Update
03 Feb 2021, 18:19I decided to write a formal complain as refute certain charges that were added into my account after the vehicle was sold on auction, I am still waiting for Wesbank TFS to reply, I have called them many times they promised to reply...I have a tracker in my vehicle and I know it was driven from a pick up point to a storage facility but Wesbank wants to charge me towing fees...I told them they are dishonest including the fees related to repossession cause I volunteered to surrender the vehicle without any defualts because of the challenges faced in the business.
I have indicated I will definitely pay any default amount cause I know the account will default since they sell the vehicle at cheaper price in the auction so that their subsidiaries who bought it can resell at a higher price and make a profit
I will patiently wait for information regarding the audio recordings when I app**** for finance and other charges that are irrelevant to my account
Its imperative for the service provider to be honest when dealing with consumers, as soon as I settle the other vehicle also financed with Wesbank I will never used them again, I already discussed the incident with my wife and she has moved to ABSA vehicle finance and the service is excellent
I have indicated I will definitely pay any default amount cause I know the account will default since they sell the vehicle at cheaper price in the auction so that their subsidiaries who bought it can resell at a higher price and make a profit
I will patiently wait for information regarding the audio recordings when I app**** for finance and other charges that are irrelevant to my account
Its imperative for the service provider to be honest when dealing with consumers, as soon as I settle the other vehicle also financed with Wesbank I will never used them again, I already discussed the incident with my wife and she has moved to ABSA vehicle finance and the service is excellent
SN
Sandile N's update03 Feb 2021, 18:19
Reviewer Update
I decided to write a formal complain as refute certain charges that were added into my account after the vehicle was sold on auction, I am still waiting for Wesbank TFS to reply, I have called them many times they promised to reply...I have a tracker in my vehicle and I know it was driven from a pick up point to a storage facility but Wesbank wants to charge me towing fees...I told them they are dishonest including the fees related to repossession cause I volunteered to surrender the vehicle without any defualts because of the challenges faced in the business.
I have indicated I will definitely pay any default amount cause I know the account will default since they sell the vehicle at cheaper price in the auction so that their subsidiaries who bought it can resell at a higher price and make a profit
I will patiently wait for information regarding the audio recordings when I app**** for finance and other charges that are irrelevant to my account
Its imperative for the service provider to be honest when dealing with consumers, as soon as I settle the other vehicle also financed with Wesbank I will never used them again, I already discussed the incident with my wife and she has moved to ABSA vehicle finance and the service is excellent
I have indicated I will definitely pay any default amount cause I know the account will default since they sell the vehicle at cheaper price in the auction so that their subsidiaries who bought it can resell at a higher price and make a profit
I will patiently wait for information regarding the audio recordings when I app**** for finance and other charges that are irrelevant to my account
Its imperative for the service provider to be honest when dealing with consumers, as soon as I settle the other vehicle also financed with Wesbank I will never used them again, I already discussed the incident with my wife and she has moved to ABSA vehicle finance and the service is excellent