Extremely bad service from Wesbank

Extremely bad service from Wesbank

Call the number on your Wesbank Card; you are connected to a voice prompted menu. When selecting the option to speak to a service consultant you end up on the FNB side and then get transferred right back to the same voice prompted recording. An hour and a half later on your cell phone at your expense no one can tell you what happened to your payment that Wesbank debited to your current account for payment on your Wesbank Card. When I spoke to the recovery department, they confirmed that the payment was received and the Wesbank side must update it. Speaking to the Wesbank side, they tell you that you need to speak to the recovery department. Then out of frustration, you get the security questions wrong and your account is blocked until you go into a branch again at your expense. I paid them on time but they cannot tell me what happened to the payment, debit orders have been returned because of their failure to trace a payment. Consultants are rude and don’t give your time to explain you already spoke to recovery department so you end up going from one department to another and no one can help. Then you are told to send an email that has a four to five day turn around. I have never experience bad service like this before and I can confidently say that I am paying off this card and Wesbank will never see me again.