EXTREMELY BAD /N CUSTOMER SERVICE FROM WESBANK TRYING TO SETTLE

Never in my life have I ever had such a bad customer experience as with WESBANK and their so called customer services or lack there off !!!

My bakkie was ****** on the 4th of august 2021 and I followed all the processes via reporting exc.

The settlement was acquired from them and was PAID IN FULL FROM the insurance

The insurance even resubmitted all documents via mail to WESBANK after I REACHED AND ASKED FOR HELP as I was not getting any feedback or support on how to get this bakkie account closed and off my name FROM WESBANK after almost 20 calls and numerous emails still no response !!!!!!!!!!!

Absolutely pathetic customer service!!!!!

End of the month came and they tried taking of the normal debit order OFF MY ACCOUNT so that was blocked by me again The insurance even sent them an email asking them to get this sorted and reverse the monies .

Then on the 1st of September 2021 they loaded the account with nca fees and a whole lot of Interest fees FOR WHAT???????

THE WHOLE AMOUNT WAS SETTLED !!!!

THIS WAS EVEN CONFIRMED OVER THE PHONE WITH THE CALL CENTER AGENTS NUMEROUS TIMES

ALL I WANTED WAS TO GET THIS TRAUMATIC EVENT/ MATTER SORTED AND PUT BEHIND US

I WILL NEVER DO BUSINESS WITH WESBANK AGAIN!!!

NO CUSTOMER SERVICE AT ALL !!!!