******ion of fees for paid up vehicle!!!

This morning I contacted wesbank to ask for a settlement letter and my documentation for my paid up car. I was told to check my mail and arrange with the courier company for delivery of my documents. After checking my mail their correspondence seemed like ******ion and in summary went like this: due to THEIR representative documents being a problem it seems SOME licencing centers are giving issues with transferring ownership so they want to assist. THAT assistance will cost me R350. I view this as ******ion .ABSA never asked me this fee and i had 2 vehicles financed with them. So in summary I the client must pay fees for problematic papers issued by WESBANK?? Furthermore it is assumed all licencing departments will give issues?I took to twitter and after speaking to RB Jacobs i sent wesbank support a DM and I'm still waiting for a reply. When i tried calling their call center their number was conveniently out of order. This was my first and last vehicle financed by this trash FSP.