Expect long delays via their call centre and don't expect their "Self Help" portals to work...

They gave me a quote with a condition of sale that I have to first settle my current account with them - which I have no problem with as I wanted to do it in any case - but in getting a settlement quote for that I first wasted 10mins of time (and airtime!!) in waiting for no one at their call centre to answer my call, then I spent 15mins on their online portals after that - as they advertise during the long holds on their calls that it's the "fastest and easiest" way of doing to rather use the "new Self-Help" portal - yet after taking the time to register for it etc I was informed that "my account status doesn't allow for me to make use of this service" - without providing any reasons regarding why not etc... I then looked up previous email and found a sms-line - tried it - also didn't work... then phoned back and held the line for about another 10mins before someone eventually answered - then I did receive the settlement quote at last (took me about 40mins in total before I eventually got it!) - then whilst I was busy explaining to the call centre agent that this was the case the phone cut out and she never called me back... thanks for nothing Wesbank...