Exceptionally bad service from Wesbank.

I recently tried to get vehicle registration papers from Wesbank for my partner who is very ill, and is dying of cancer. He has paid off his vehicle, but has not received the registration papers yet. He needs to sell this vehicle to pay medical bills. Wesbank have been painfully unhelpful. Firstly they are a mission to get hold of. Then they say they have sent the registration papers, but they definitely have not. Don't know who they sent them to, but definitely not to the owner of the vehicle. Then they say they will send them again if we pay them R440-00. So we pay, and send proof of payment. Then we get an email to say they don't have them anymore !!!! they want to refund the R440-00. Why didnt they tell us all this when we first asked. No explanation for this. ( Badly trained staff is what they actually should have said), followed by a very long explanation, and that I must call the courier company myself !!! This is the most disgusting service I have had for years. The council want the title holder to stand in their queue to apply for the papers. How does a person in the last stages of cancer stand in a queue ? They were happy to receive interest for for 5 years, but just ask them for anything and they slam the door in your face. They have financed 8 vehicles in this household over the last few years. But that does not count these days. We are now in dire straits. We cannot sell the vehicle without the papers. Do I have to wait for the poor guy to die before I get the registration papers ? Is that what they want ? SHAME ON YOU WESBANK. I AM GOING TO TELL EVERYONE I KNOW ABOUT THIS, AND I DOUBT IF ANY ONE OF THEM WILL FINANCE A BICYCLE THROUGH YOU. There are plenty of other finance companies now. I really don't know what to do !