LS
Lea S

1 reviews | Active since Jul 2018

21 Jun 2019, 13:09

esbank - not knowing the back from there from

It is extremely disconcerting that I need to resort to this type of action to hope get some sort of reaction from Wesbank. It is beyond words that Wesbank does not not know its front from its back. Can any body at Wesbank think for themselves or operate outside of there little boxes. Wesbank have claimed that we owed then moneys after repossession of a vehicle from a company that we use to be the sharesholders of, and sold. After numerous of calls, engagements, emails, communications, saying the same thing over and over to different people, they still cannot get it into the heads how the real world works and that as a consumer that I will not just roll over and bow to there every wish and desire. Your latest threat now is sending SMS from and I quote " Please contact M LABUSCHAGNE on ********** 169 regarding your Wesbank account in order to arrange payment to prevent stringent action. REF : ******XX" - what a joke - firstly ignoring all previous communications and requests and 2nd some friendly advise when you send out communication like this and a number make sure that you have somebody who answer the phone!!!!!!!!!!!!!! But lets be clear just try me with your stringent action because rest assured you will will come off 2nd best because why.....................you do not know your back from your front.

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Replies (1)
WesBank
WesBank's reply10 Jul 2019, 11:51
Official
Dear Lea S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9938C.
Regards,
Annalize Joubert
WesBank Service Resolution