Erroneous charges app**** to credit account & refund due!

Re: Account Number: ***; Customer Number: *** – erroneous transactions and refund due

In regards to the above-mentioned and attached, there are numerous erroneous transactions app**** to set account as follows:

- As of the 12 March 2021, set account was paid off with a credit amount of R 2,242.29 - Yet, an erroneous, interest and monthly service fee, of R 1,227.74 and R 115.00 was app**** on the 12 March 2021 respectively - Thereafter a false demand of R 13,536.15 was app**** to set account to release the car for transfer of Title - Further to this, an erroneous amount of R 10,000.00 was debited without merit from our account whilst the credit account was sitting in credit.

All these actions are contrary to the National Credit Act No 34 (2005) and we will allow 10 days you to rectify the matter accordingly.

As a matter of specificity, the following total is to be refunded:

(a) R 2,242.29 (credit amount as of 12 March 2021) (b) R 1,227.24 (erroneous interest charge) (c) R 115.00 (erroneous monthly service charge) (d) R 13,536.15 (meritless demand for settlement of credit account) (e) R 10,000.00 (erroneous debit of account)

Total: R 27,121.18 due to be refunded to our account on record.

Kindly treat this matter with the due urgency it deserves