Epic Failure - Wesbanks!

To say I am unimpressed with a service I paid for, is being polite.

I app**** for the logbooks for 2 (TWO) vehicles that were paid up 10 years ago. *** – Hyundai Tucson – RCKSTAR-ZN *** – HYUNDAI i20 – TEQUILA-ZN

We received one logbook via courier for the Tucson (incorrectly registered as Tequila-ZN). Also incorrect is the vehicle register number, VIN number, engine number, first licensing date, and then the owner details.

I have been waiting weeks for both logbooks. In the meantime, we have lost 2 buyers because we can't get the logbook sorted.

I sent them email after email, attached the proof of payments for the printing and couriering of the logbooks + copies of the incorrect logbook, and the previous registrations of the Tucson.

And I have queried this a last week and haven’t had a single response. I also need to know where the logbook for the i20 is, and if those details on it are correct.

I am expecting assistance immediately. And if you not going to help, I am taking this to head office and the Ombudsman.