1 reviews | Active since Sept 2009
Endless problems
Driva Cover were really efficient at moving me over to them, they even deduct the insurance amount off with my WestBank finance.
However when it comes to canceling its a completely different story!
I canceled my car insurance in Jan 2019, my new insurance started on 1 Feb 2019. They took 9 days to process my cancellation when their turn around says 24 hours. They then charged me for the extra turn around time by deducting the full amount in March, we are not at the end of March and I am still fighting for my refund which I was informed in Jan wouldn't be an issue.
On top of their shocking service, trying to call them is next to impossible, waiting 15min for an agent and eventually gave up.
Be prepared for issue's when you cancel your insurance with them and throw that money away because they made sure its impossible to get it back!
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8FB91.
Regards,Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8FB91.
Regards,Anastacia NaidooWesBank Service Resolution