Empty promises to resolve a query subsequent to a Hello Peter post

Further to the complaint I made, I received a response from Wesbank saying that someone would contact me. I suppose that is their standard answer. I then had a missed call from their number. The phone rang once and stopped as I was reaching for the phone. I then received an email saying that a certain Elliot would call on Saturday. I received a call but the person on the other side kept quiet for 12 seconds before ending the call. The long and the short of it is that, sadly, Wesbank has not addressed my query.