1 reviews | Active since Dec 2014
Empty promises
<p>I logged a complaint about 2 weeks ago on this site,wesbank phoned me and promised that my matter will be resolved. After two weeks of waiting for my refund that wesbank stole from my account for 2 months, I am no closer to resolving it. They are quick to take money but useless when it comes to refunding wrongfull deductions. They also send annoying emails and sms's about personal loans. Wesbank was my company of choice for many years when it comes to buying cars but they have dissapointed me in their efforts to take me serious.</p>
Good day Anthony,
Thank you for raising your concerns regarding the delayed refund on your account.
You have not provided any account details on this complaint and we have since forwarded an email to you in this regard. Kindly respond to this mail at your earliest convenience so we can access your profile and attempt to resolve this matter.
Yours in Service,
WesBank
Good day Anthony,
Thank you for raising your concerns regarding the delayed refund on your account.
You have not provided any account details on this complaint and we have since forwarded an email to you in this regard. Kindly respond to this mail at your earliest convenience so we can access your profile and attempt to resolve this matter.
Yours in Service,
WesBank
Good day
We have received your response and have been in contact with you regarding the this matter.
We trust that our efforts have restored in faith in us.
Sincerely,
WesBank
Good day
We have received your response and have been in contact with you regarding the this matter.
We trust that our efforts have restored in faith in us.
Sincerely,
WesBank
After 3 months Wesbank finally notified me of the cancelation of my membership with drivacover. Please do not say that the matter is resolved, I am still waiting for feedback on my refunds. Seeing that I canceled my membership prior to the first debit order. Please note that I have bank statements,emails and phone records to support my claim.
After 3 months Wesbank finally notified me of the cancelation of my membership with drivacover. Please do not say that the matter is resolved, I am still waiting for feedback on my refunds. Seeing that I canceled my membership prior to the first debit order. Please note that I have bank statements,emails and phone records to support my claim.