Elvis has left the building an took Wesbank along

Worst service ever!! I have requested the Natis for my vehicle on 26 Jan 2022 just to get a reply the proof of payment was not attached, Since 12 Feb 2022 I have been phoning and sending emails every day only to get an automated response that someone will get back to me in 3-5 days. Maybe they meant to say 35 days?? When phoning there is just an automated voice stating that we are experiencing a heavy call load, (also I have counted at least 3 different accents in this response) but alas no one answers after waiting for 20mins. Does Wesbank still operate Have they closed down??? How long will I still have to wait?? 3- 5 months 3 - 5 years. Bad wesbank bad