Elapsed 14 days to get feedback on CoverPlus claim

My previous Hellopeter complaint on wesbank's specialized collections has reference.<br> <br> I received an sms from wesbank in response of my previous hellopeter complaint with details of the person dealing with my claim.<br> <br> I called the Representative and it was communicated to me that if my comprehensive insurance didn't approve my claim then they cannot activate the CoverPlus (shortfall) policy, however the third-party insurance did pay out a settlement amount and sent documentation indicating the vehicle is Beyond Economic Rapair thus written off, so I requested that the shortfall cover be activated and I was told that it takes 14 days for the claim to be finalised and so far 14 days have elapsed and I'm struggling to finalize this issue which paused my life since I'm currently paying monthly for a Written off vehicle that is Beyond Economic Repair which hinders me from financing a different vehicle. The Settlement amount received from the third-party insurance is already paid into the Vehicle financing account and is reflecting on balance request.<br> <br> This slow service is affecting my life badly and I didn't expect this from a reputable banking establishment.