Effectively handled a complaint

After debiting my account too early (prior to salary being paid in), WesBank contacted me to respond to my complaint and offered to refund the early debit order without any questions asked. Even though it was an inconvenience as I had to access funds at short notice to make up for the unplanned shortage in my account, the fact that they listen to customer complaints and actually try to remedy the situation in favor of the client, restored my confidence. Well done & thank you WesBank!