TM
Tumelo M
1 reviews | Active since Feb 2019
19 Jun 2023, 12:39
😩
I'm honestly dissapointed at how Wesbank and Toyota are playing games at our expense.. Every time I call Toyota they say the matter is being handled by a Nerusha or Jerusha at Allie Riaaz(wesbank) who never answers calls.. I've sent an email on the 9th of June requested NATIS to date they haven't responded
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Replies (2)
WesBank's replyOfficial
19 Jun 2023, 12:44Dear Tumelo Mahlakoane,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply19 Jun 2023, 12:44
Official
Dear Tumelo Mahlakoane,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Tumelo M's updateReviewer Update
10 Jul 2023, 11:57I wrote a review on the 19th June 2023 about the horrible service we are receiving from Wesbank.. They responded privately saying that my matter has been routed for investigation.. However to date we still have not been assisted, even after a lady named Maria Motloaetsi was appointed to assist us.. We have been sending her messages that she ignores and never answers calls .. A car has been paid off all we are requesting is a NATIS and service history but it seems it's a mission..
TM
Tumelo M's update10 Jul 2023, 11:57
Reviewer Update
I wrote a review on the 19th June 2023 about the horrible service we are receiving from Wesbank.. They responded privately saying that my matter has been routed for investigation.. However to date we still have not been assisted, even after a lady named Maria Motloaetsi was appointed to assist us.. We have been sending her messages that she ignores and never answers calls .. A car has been paid off all we are requesting is a NATIS and service history but it seems it's a mission..