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Pikolomzi M

1 reviews | Active since Apr 2012

23 Jul 2019, 10:48

****ed old man

I'mI'm so ****ued with Wesbank. It's been months now trying to refinance a vehicle. We have finished paying for it but there was a balloon payment which we want refinancing with. The people of wesbank are *********** and lazy. The person who is been trying to assist me is Tracy Goddard. She has been helping but with No success because her colleagues are ***********. There is this rude person her name is Marshall Tshimbei. The person is rude and doesn't know how to speak to elderly people. Weare pensioners and this person is so rude. Does she treat all the wesbank clients like this. Wesbank just sent a text with the amount and telling us to settle this 220k. But we have submitted our documents and no one has told us that it's rejected nor approved. How does that happen so ****ed with Wesbank. It's been months now trying to refinance a vehicle. We have finished paying for it but there was a balloon payment which we want refinancing with. The people of wesbank are *********** and lazy. The person who is been trying to assist me is Tracy Goddard. She has been helping but with No success because her colleagues are ***********. There is this rude person her name is Marshall Tshimbei. The person is rude and doesn't know how to speak to elderly people. Weare pensioners and this person is so rude. Does she treat all the wesbank clients like this. Wesbank just sent a text with the amount and telling us to settle this 220k. But we have submitted our documents and no one has told us that it's rejected nor approved. How does that happen?

It's not like we don't want to pay for the car, and we are the ones reminding wesbank of when is this gonna be finalised.

DOES WESBANK TREAT ALL THEIR CLIENTS LIKE THIS OR IS IT BECAUSE WE ARE BLACK AND PENSIONES.

SIGNED A ****ED OLD MAN Mr Macingwane

0
Replies (2)
WesBank
WesBank's reply23 Jul 2019, 11:41
Official
Dear Pikolomzi,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F107.
Regards,
Zabonize Hogins
WesBank Service Resolution

Best regards,

PM
Pikolomzi M's update23 Jul 2019, 12:46
Reviewer Update
Hi Zabonise Hogins

Can I Please have your contact details so we can communicate. We have now received a call saying we must pay that whole amount @ once which is NOT right while we have mada number of applications to refinance but Wesbank hasn't given us a reply.
Now we feel we have been treated unfairly and I don't want to align this wit race. But I m sure if we were white people I'm sure this would have been resolved ages ago,
And I must put it clearly. WE WANT TO PAY THIS CAR..

please contact me on *** or inbox me ***.
Cc: ***

Kind regards
****ed Oldman