SK
Shahid K
1 reviews | Active since Sept 2011
27 Jan 2016, 16:25
DROPPING THE PHONE IN MY EAR!
what happened to customer service? all I want to do is extend my service plan on my car through wesbank but after speaking to Tricha and having the phone dropped in my ear while trying to explain my query I think I should rather move my account over to another service provider!! Horrible service! she did not even ask me for any of my details or even listen to me!!
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WesBank's replyOfficial
28 Jan 2016, 17:06Hello shahid,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. As such, we made contact with you, confirmed that we are in the process of retrieving the call and will revert with conclusive feedback once received along with the new projected instalment.
We trust you find the above in order.
Regards,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. As such, we made contact with you, confirmed that we are in the process of retrieving the call and will revert with conclusive feedback once received along with the new projected instalment.
We trust you find the above in order.
Regards,
WesBank
WesBank's reply28 Jan 2016, 17:06
Official
Hello shahid,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. As such, we made contact with you, confirmed that we are in the process of retrieving the call and will revert with conclusive feedback once received along with the new projected instalment.
We trust you find the above in order.
Regards,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. As such, we made contact with you, confirmed that we are in the process of retrieving the call and will revert with conclusive feedback once received along with the new projected instalment.
We trust you find the above in order.
Regards,
WesBank