YC
Yolandi C
1 reviews | Active since Aug 2018
07 Dec 2019, 07:30
Dropping calls
In Nov I was asked to provide proof of comprehensive insurance to Westbank. This was sent on the 4th and 5th of Dec as I keep on receiving SMSs and emails saying that I will be charged a penalty. I tried calling the number provided *** from my cell *** and their agents are either dropping the calls or continuously transferring you back to the queue. I need this matter resolved but gave up after 4 x 10min + calls of just holding on. Sort out your agent behavior!
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WesBank's replyOfficial
09 Dec 2019, 08:33Dear Yolandi van Coller,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Dec 2019, 08:33
Official
Dear Yolandi van Coller,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution