1 reviews | Active since Nov 2015
Driver Protect not delivering on it's sales pitch
I was called and sold this driver protect package that provides you with insurance should your vehicle get damaged in any way due to public roads etc... <br> <br> But the enticing part was where they will get you licence disk for you and deliver it. So I signed up. My expiry date came and passed 30 Nov 2015. It's past the 3 week grace period, so who is going to cover the penalty, who is hoing to cover the fine for an expired disk? And why am I paying for this service if I'm not getting what I was promised. <br> <br> I just called their service delartment, and everyone has left. This number changes to Driver assist/emergency when there is no service agents apparently. This woman who answered refused repeatedly to put me through to her manager and kept telling me I should call back on monday being the 28th of Dec. <br> <br> The sales pitch was great! \Yes
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and we will remain in contact until the matter regarding your Driva protect policy as well as the accumulated arrears investigations are resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and we will remain in contact until the matter regarding your Driva protect policy as well as the accumulated arrears investigations are resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused