Driva Protect is a ****

In September I renewed both my vehicle licenses through the Webbank Driva Protect. I send though the documents as requested and they took my money. That is the last I heard from them. My license has now already expired and even the grace period is now almost over. So who is going to liable for the fine? They don't even answer if you phone and if you email the only reply you get is the same - your license renewal is in progress. I want my money back!!!!